Terms of Service & Agreement
Clients who accept any project or work quote from
Podcaster Pros agree to the following terms:
By accepting any quote provided by Podcaster Pros, you hereby agree to pay the total balance upon the agreed terms.
Quotes provided by Podcaster Pros are initial estimates for the projects and are subject to change and/or negotiation before the agreement. All quotes are valid for 60 days unless specified otherwise. Once agreed upon by both parties and work has begun, any additional major changes will require an additional estimate and fee. Podcaster Pros reserves the right to adjust its pricing at any time.
All clients using the online billing platforms provided by Podcaster Pros are subject to any and all applicable terms and conditions for such platforms as well.
Once the initial payment has been made on a recurring payment plan, Podcaster Pros reserves the right to automatically charge the funds through the last payment method on file if not paid by the due date of the payment.
Podcasting Hosting clients may pay Podcaster Pros for one-time podcast production and setup or opt to host their podcast through Podcaster Pros for a monthly fee negotiable with terms of support, maintenance, and updates.
Interest & Fees
Once Podcaster Pros applies any convenience or other fees to a late or payment plan order, the rate is locked in for the remaining balance. Paying the remaining balance will not result in a deduction or removal of any fees or charges unless otherwise specified.
Should Podcaster Pros incur any additional fees due to time frame delay by the client, those fees will be passed onto the client and their invoice. Such fees include but are not limited to CRM integration costs, API usage fees, software costs, etc.
Podcaster Pros accepts all major credit and debit cards online or over the phone. Should a client wish to submit a payment via check, the request must be approved in advance. All check payments to Podcaster Pros must be made payable to “Podcaster Pros, LLC” to be accepted. Failure to follow these procedures may result in the payment not being accepted or delivered which could cause late fees to be incurred.
A client automatically enters default on payment within 48 hours after it’s the due date. Any client who has not made their minimum payment by that point is then applied a late fee of $35.00 USD per month or 10% of their payment balance, whichever is greater.
After a client has been in default for 90 days, the outstanding balance may be sent to collections and/or served legally for the remaining balance at the client’s expense.
For overdue services invoices, Podcaster Pros reserves the right to discontinue service after 30 days until the balance is satisfied, late fees will continue to be applied. After 90 days overdue Podcaster Pros reserves the right to securely remove any files from our servers at the expense of the client. Should the client have a history of overdue balances, Podcaster Pros reserves the right to discontinue service immediately, while fees are applied, until the balance is satisfied.
Content Ownership & Rights
Podcaster Pros reserves the right to use any current clients’ podcasts, logos, and branding on their website. In addition, Podcaster Pros reserves the right to use any logos, branding, or exports and screenshots of our work on our website, marketing materials, and social media unless otherwise specified or requested to be exempt by the client.
Once a client’s job is completed and paid, the content becomes the property of the client and will be released upon request. Podcaster Pros will only access or adjust content for the sole purpose of client-requested work. Should a client wish to host their podcast outside of Podcaster Pros, the Externally Hosted Podcasts section will apply.
Podcaster Pros reserves the right to place text, graphic, or animation branding on the bottom or end of a client’s project to accept credit for the work and advertise to potential clients unless otherwise specified or requested to be exempt by the client.
Any content provided on behalf of or by the client is assumed to either be royalty-free or files they have permission to use. Podcaster Pros is not liable for any legal repercussions of stolen or copyrighted content provided by the client.
Podcaster Pros is not a merchant services provider and does not provide any credit card processing, underwriting, rates, or contact information. We integrate all credit card processing using your provided third-party gateways which are assumed to provide full encryption and security. We have no access to any information or user data and cannot provide any credit card transaction details or guarantees, and are not liable for downtime, fraudulent transactions, chargebacks, or any other actions related to e-commerce or transactions conducted on a site.
Externally Hosted Podcasts
Podcaster Pros provides hosting packages which encompass many safety and security needs. If a client wishes to host a podcast developed by Podcaster Pros on a third party or private server the following applies:
Podcaster Pros will develop the podcast fully at which point the final payment will be due to release the produced podcast in its entirety and all of its creative contents. Payment plan options are not available on podcasts hosted outside of Podcaster Pros.
Once a project is paid for, Podcaster Pros will turn over all content, audio, and files. The client may then do with them what they wish. Podcaster Pros is not liable for any file loss, migration, or compatibility issues as a result of hosting a podcast on a third-party hosting location.
Once files have been delivered, the client has 14 days to publish to their external hosting before we may delete our local copies of the podcast.
Privacy & Communications
Podcaster Pros may collect personal and business identifying information, such as names, phone numbers, email addresses, locations, and more. Podcaster Pros also reserves the right to collect billing and credit card information for processing payments and all data is kept confidential and secure.
Podcaster Pros does not sell, rent, or lease its customer lists to third parties. Any information collected, unless otherwise specified, is completely confidential. Podcaster Pros will only disclose your personal and business information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to (a) conform to the edicts of the law or comply with the legal process served on Podcaster Pros or the site; (b) protect and defend the rights or property of Podcaster Pros; and, (c) act under exigent circumstances to protect the personal safety of clients of Podcaster Pros, or the public.
Working with Podcaster Pros or sending emails to Podcaster Pros constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures, and other communications that we provide to you electronically, via email, and on the Podcaster Pros website, satisfy any legal requirement that such communications be in writing.
Podcaster Pros reserves the right to collect analytical data on sites hosted by Podcaster Pros only. Only external sites requesting analytic services will have data accessed by Podcaster Pros
Podcaster Pros also reserves the right to share anonymous analytic data with other vendors, clients, or potential customers once any identifying information has been removed, unless otherwise specified.
Podcaster Pros cannot guarantee podcast results, traffic, or rankings on any products or services.
Cancellation & Refunds
Podcaster Pros collects a 50% minimum non-refundable deposit to begin all work unless otherwise specified. Once the deposit has been paid, work will begin on the quote’s specified timeframe.
Once a project reaches its 50% mark on the original “Project Timeframe”, no additional payments will be available for cancellations.
Should a charge be processed incorrectly, the client must request a refund within 14 days from Podcaster Pros or the funds will be placed on their account as a credit. Podcaster Pros does not offer refunds. Any and all service terminations must be received in writing, in which receipt will be confirmed.
Proofs & Edits
Podcaster Pros will issue a first, second, and third proof or draft of your project prior to your final project unless otherwise specified. Should you continue to make changes there may be a delay in the finalization of your project.
Clients may submit as many changes as they seek fit on a standard time frame job. In the event of a rush job, after the third list of edits and changes has been submitted the client may then be additionally billed for each list of changes.
After 14 days, if a client has not communicated feedback or changes to Podcaster Pros then their project will be marked as completed and additional edits may result in an additional cost or use of an applicable maintenance package.
Podcaster Pros permits the reselling, both contracted or white-labeled, of its services. In such an event, the reseller must notify Podcaster Pros and sign a “Reseller Agreement” which binds them to additional terms as well as the ones included within this agreement.
Podcaster Pros reserves the right to make changes to this “Customer Agreement” at any time. Should changes be made, Podcaster Pros will notify all affected clients.
Should Podcaster Pros alter any of the above terms for a project-specific agreement, the adjusted terms will be listed on the client’s quote. All other terms of this “Customer Agreement” will remain unaffected and in full effect unless otherwise specified.
Clients may always view the most recent version at https://mediahappi.com/client-terms
We thank you for your business!
- Podcaster Pros LLC
- 5650 N Sheridan Rd
- Chicago, IL 60660
- Email: Info (at) Podcaster Pros (dot) com